Refund Policy

Payments for Scaleitoday subscriptions are generally non-refundable once processed.

Users may cancel their subscriptions at any time. Cancellation prevents future subscription renewals, but does not automatically refund the current billing period. Unless otherwise stated, users retain access to their subscription benefits until the end of their paid billing period.

Refund requests involving accidental purchases, duplicate charges, incorrect billing, or significant technical issues may be reviewed individually.

Scaleitoday may provide a refund, account credit, or subscription extension where appropriate.

Businesses may fund campaigns on Scaleitoday to pay account owners and editors for eligible campaign activity and approved views.

Businesses may request to cancel a campaign and receive a refund of eligible unused campaign funds, subject to the terms below and applicable law.

2.1 Approved Views and Earnings Must Be Paid

Businesses are responsible for paying for all eligible campaign views, submissions, and other payable campaign activity that have been approved under the campaign's requirements and payment terms.

Once views or submissions have been approved, the corresponding earnings are considered earned and are not refundable to the business.

This payment obligation remains in effect even if a business subsequently pauses, cancels, or ends its campaign.

Businesses cannot request refunds for amounts already earned by account owners or editors through approved campaign activity.

2.2 Refunds for Unused Campaign Funds

If a business chooses to cancel a campaign, it may request a refund of the remaining eligible unused campaign balance.

Before calculating a refund, Scaleitoday may deduct or reserve amounts relating to:

• Approved and payable campaign views.
• Earnings owed to account owners and editors.
• Eligible pending earnings or other outstanding campaign commitments.
• Applicable fees or charges disclosed before payment.

Only the remaining eligible unused balance may be considered for a refund.

Approved refunds may be returned to the original payment method, subject to payment processing requirements. If the original payment method cannot receive the refund, Scaleitoday may arrange another reasonable method where appropriate.

2.3 Campaign Cancellation

Businesses are not required to keep a campaign active simply because they have funded it.

A business may request to pause or cancel a campaign, subject to the platform's campaign procedures.

Canceling a campaign does not eliminate the business's responsibility to pay for views or submissions already approved, or other valid outstanding campaign commitments.

Scaleitoday may stop new campaign participation and payable activity once cancellation is processed.

2.4 Completed Campaigns and Remaining Budgets

If a campaign ends with unused funds remaining, the business may request a review for a refund of the eligible remaining balance.

A campaign reaching its budget limit does not automatically create a refund entitlement for amounts already earned or committed.

2.5 Campaign Disputes and Incorrect Charges

Businesses should contact Scaleitoday promptly if they believe campaign views, submissions, approvals, or charges were incorrectly calculated or recorded.

Scaleitoday may review campaign records, tracking data, approval history, and payment records before determining whether an adjustment or refund is appropriate.

Earnings generated through approved campaign activity are separate from subscription payments and unused business campaign funds.

Pending earnings may require verification, approval, view tracking, or campaign reconciliation before becoming available for withdrawal.

Once earnings become available under the platform's payout rules, eligible users may request withdrawals through the available withdrawal process.

Scaleitoday will not treat earned participant compensation as unused campaign funds available for refund to a business.

If an approval or earnings calculation is found to be incorrect, Scaleitoday may investigate and make appropriate corrections in accordance with the platform's Terms of Service and applicable law.

If you believe you were charged incorrectly, charged more than once, or charged without authorization, contact Scaleitoday as soon as possible.

Please include:

• Your Scaleitoday account email.
• The date of the transaction.
• The amount charged.
• The payment or transaction reference, if available.
• A brief explanation of the issue.

Confirmed payment errors will be corrected where appropriate.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear depends on the payment provider, financial institution, and payment method.

Scaleitoday is not responsible for delays caused by banks or third-party payment processors after a refund has been properly submitted.

Users and businesses are encouraged to contact Scaleitoday before initiating a payment dispute or chargeback so that the issue can be reviewed.

Scaleitoday may provide relevant transaction records, campaign activity, approval history, subscription information, and other supporting documentation to payment processors when responding to disputes.

Fraudulent payment activity, abuse of refund procedures, or deliberate chargeback misuse may result in account restrictions or suspension, subject to applicable law.

Nothing in this section prevents users from exercising their legal rights.

This Refund Policy does not remove or restrict any refund, cancellation, or other consumer rights that cannot legally be waived.

Refunds may be provided where required by applicable law, where a payment error has occurred, where services have not been provided as agreed, or where Scaleitoday otherwise determines that a refund is appropriate.

For customers and transactions covered by Ontario consumer protection legislation, applicable statutory rights and remedies will continue to apply.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

Scaleitoday may update this Refund Policy from time to time to reflect changes to the platform, payment procedures, business operations, or legal requirements.

The updated version will be published on the Scaleitoday website with a revised Last Updated date.

Continued use of Scaleitoday after an updated policy takes effect is subject to the updated policy, to the extent permitted by applicable law.

For refund requests, billing questions, campaign cancellations, or payment disputes, contact:

This Refund Policy should be read together with the Scaleitoday Terms of Service and any applicable campaign-specific payment terms.